Our customers are at the heart of everything we do. Like any great relationship, our connection with our customers is built on trust, open communication, and continuous growth. This Valentine’s Day, we want to celebrate that bond by showcasing why our customers stay with us.
From independent reviews to direct feedback through our customer advisory board, we are always listening and improving. Here’s a look at how our customers inspire us to build better, smarter risk management solutions.
Our customers are in it for the long term – and they tell us why
We hear it time and time again: customers want to stay with Protecht for its flexibility, ease of use, and outstanding customer support. But don’t just take our word for it: here’s what they have to say:
“Protecht has transformed how we manage risk, providing a single source of truth that adapts to our needs.” – Customer review on G2
“The support team is fantastic. There are regular updates, great training, and the roadmap keeps evolving.” – Feedback from NPS survey
Customers appreciate Protecht’s ability to scale and adapt to their needs, whether through customisable modules, intuitive dashboards, or seamless integrations. Our support team is often called out for their responsiveness and deep product knowledge, ensuring that every customer maximises the value of our platform.
One of our customers recently shared that shifting to Protecht saved their risk team hundreds of person-hours per quarter, allowing them to focus on strategic tasks rather than administrative ones.
Want to see more? Read more of our customer success stories.
Recognised by the experts
It’s not just our customers who recognise our impact; leading industry analysts do too. Protecht has been recognised as a leader in risk management by multiple independent bodies, reinforcing our commitment to excellence.
- G2 leader status: Customers have rated Protecht ERM highly across criteria such as ease of use, quality of support, and product direction
- Spark Matrix Leader for GRC Platforms: Recognised for sophisticated governance, risk, and compliance capabilities and strong customer impact
- Chartis RiskTech100: Named for our structured workflow, out-of-the-box best practices, and continuous innovation
These independent evaluations highlight Protecht’s ability to deliver best-in-class solutions for enterprise risk management.
Find out more about our industry recognition.
Measuring customer love: our NPS scores
The best relationships thrive on feedback. That’s why we regularly measure customer satisfaction through net promoter score (NPS) surveys. Just in case you’re not familiar with NPS, it’s is a widely used customer satisfaction metric that measures how likely customers are to recommend a company’s product or service.
Respondents rate their likelihood on a scale from 0 to 10, with 9-10 considered Promoters (loyal customers), 7-8 as Passives (neutral), and 0-6 as Detractors (unhappy customers). The final score is calculated by subtracting the percentage of Detractors from the percentage of Promoters, resulting in a score between -100 and +100. Generally, any score above 0 is considered good, a score of 20+ is favourable, and 50+ is excellent.
The average NPS for B2B software companies is around 17. Our latest results reflect both our strengths and areas for continuous improvement:
- Australia and Pacific: NPS score of 20
- EMEA: NPS score of 38
- North America: NPS score of 20
Customers in their NPS feedback consistently highlight Protecht’s customer service, usability, and configurability as key strengths. Many appreciate how we continue to refine and improve features based on their feedback.
However, we also take constructive feedback seriously. Customers have pointed out areas where onboarding could be smoother, where analytics and reporting could be more intuitive, and where the product could make more use of AI. We are already working on enhancements, including a more structured implementation process, enhanced UX/UI, and powerful AI tools.
Listening, learning, and building together: our customer advisory board
At Protecht, we don’t just listen, we take action. Our customer advisory board (CAB) is a key forum where customers provide direct input on our product roadmap, shaping the future of Protecht ERM.
At our latest CAB meeting, customers shared insights on:
- Benchmarking, analytics and AI: Customers want more insights and data-driven decision-making tools, and to leverage the power of AI.
- Integrations: Customers requested more seamless connections to enterprise systems like Outlook, Teams, and ServiceNow. These have now been launched.
- Regulatory compliance: We are enhancing our controls frameworks to support evolving compliance needs, particularly for regulated organisations.
A heartfelt thank you to our customers
Risk management is about trust, and we are incredibly grateful for the trust our customers place in us every day. You are more than just users of our platform: you are partners in innovation, helping us build smarter, stronger risk solutions together.
This Valentine’s Day, we celebrate you. Thank you for being part of Protecht and for inspiring us to keep pushing boundaries in risk management.
Want to see why Protecht is the risk management solution customers love?