Book a demo with one of our product specialists today to find out more about incident management in Protecht ERM:
Product tour contents
Introduction to Protecht ERM and incident management:
- Overview of Protecht ERM's incident management capabilities.
- Importance of effective incident management for mitigating risks and ensuring compliance.
Incident reporting methods:
- Multi-platform incident reporting (web, mobile app, mobile browser).
- User-friendly interface with configurable forms and dropdowns.
Logging in and accessing the launchpad:
- Easy login process for general employees.
- Overview of the launchpad featuring risk reporting, incident reporting, and task management.
Incident reporting process:
- Simple steps to report an incident.
- Dynamic forms that adapt based on input, such as customer impact.
Stakeholder notifications and workflow:
- Immediate notifications to relevant stakeholders.
- Workflow for efficient assessment, investigation, and mitigation of incidents.
Reviewing an incident as a team manager:
- Dashboard view for team managers to review incidents.
- Assigning severity ratings and activating crisis management functions.
Investigation process:
- Adding notes and root causes from the risk library.
- Effective categorisation of risks and controls for accurate risk assessments.
Setting up actions and remediation plans:
- Linking actions and remediation plans to incidents.
- Assigning owners, setting priorities, and due dates for resolution.
Incident dashboards:
- Comprehensive dashboards to understand incident volume and nature.
- Insights on 12-month trends, severity, affected business units, and root causes.
- Links to individual records for investigation and escalation.
Summary and additional resources:
- Overview of how Protecht ERM streamlines the incident management lifecycle.
- Call-to-action to explore more resources on the Protecht website.
