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EU Digital Operational Resilience Act (DORA)

DORA compliance.
Beyond the checkbox.

Protecht ERM is your comprehensive solution for achieving DORA compliance and operational resilience. Through integrated data and actionable insights, it enables financial entities to streamline compliance, minimise risks, and foster resilience beyond regulatory requirements.

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Tailored to DORA’s five pillars, Protecht ERM allows you to address compliance, to drive ongoing insights to management, and to provide early sight of ICT risks across the business.

Centralise and streamline ICT risk management.

Build a unified ICT risk framework with enhanced visibility, efficiency, and governance for true operational resilience.

  • Tailored risk assessments: Map risks, controls, and critical ICT functions for a holistic resilience strategy.

  • Role-based governance and workflow: Ensure clear accountability and segregation of duties with role-based permissions.

  • Integrated dashboards: Track key risk and resilience metrics and link them to critical business functions, countries or entities.

  • Pre-configured RTS libraries: Embedded regulatory technical standards ensure compliance with detailed DORA requirements.

Strengthen ICT incident management and response.

Simplify ICT incident management for efficient reporting, recovery, and alignment with regulatory obligations.

  • Centralised incident register: Capture consistent data in a single system that is directly aligned to DORA’s EBA RTS regulatory requirements

  • Automated workflows: Trigger escalations and notify stakeholders in real time when incidents occur.

  • Root cause analysis tools: Prevent recurring issues with bow tie analysis and action tracking.

  • Link to vendors and services: Connect incidents to critical services and third-party providers to drive accountability.

Optimise resilience testing and assurance.

Manage and monitor testing for ICT controls and critical business functions with Protecht’s integrated tools.

  • Automated workflows: Streamline control testing and validation with predefined templates and schedules which align to industry certifications such as ISO 27001, NIST, COBIT

  • Scenario-based assessments: Identify and track vulnerabilities across systems and services with tailored resilience exercises.

  • Role segregation: Ensure independent control testing with clear role distinctions across teams.

  • Best-practice metrics: Track resilience KPIs and integrate results into your operational resilience plans.

Manage and actively monitor ICT third-party risk with ease.

Gain full visibility into third-party risks, dependencies, and compliance with DORA’s ICT risk requirements.

  • Integrated vendor management: Link third-party risks to operational resilience plans and critical functions.

  • Streamline due diligence: Out-of-the-box DORA template, browse from the benchmark SIG questionnaires, or design your own. You can follow up with automated workflows.

  • Concentration risk reports: Identify risks from key fourth parties and service dependencies.

  • End-to-end tracking: Monitor material contact arrangements, performance, and risk levels across your third-party ecosystem.

Enable secure information sharing and collaboration.

Facilitate safe and compliant sharing of cyber threat intelligence under DORA’s guidelines.

  • Configurable registers: Track sharing arrangements and shared/received data securely and efficiently.

  • Real-time notifications: Ensure timely updates and adherence to information-sharing policies.

  • Exportable records: Export the register of information at the click of a button into the XBRL CSV files required for directly loading into the EBA portal without further manipulation

eBook

DORA: From compliance to resilience.

The Digital Operational Resilience Act (DORA) is now in force. While many organisations focused on last-minute compliance, the true objective of DORA is building long-term resilience. Download our eBook today to move beyond compliance checklists and embed resilience into your operations.

 
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How Protecht ERM helps you meet Consumer Duty requirements.

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Visualisation of the customer journey

Visualise your end-to-end customer service process via embedded process mapping. Identify where weak operational resources are contributing to customer detriment and infringing on customer rights.

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Expert reviews

Templates for tactical and strategic reviews. Integration with control assurance activities enables deep understanding of the operational control environment. Deep-dive templates to support comprehensive product assessment and service reviews.

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Testing and assurance

Enable management of issues identified through the fair value test process. Testing templates which enable evidence collection to support documentation management and the attestation process.

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Continuous improvements

Interface for action management. Remedial actions and space to link actions coming from independent assurance reviews.

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Governance

Governance templates for annual board attestations and reports. Underpinned by workflow alert tool which provisions for the dependency on accuracy and timely completeness of data.

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Compliance monitoring

Templates to support ongoing testing and assurance of customer outcomes. Adherence to customer collateral and contracts. Link compliance rules and obligations to assessments to support attestation process. Management reports providing comparative analysis on revenue generation KPIs vs customer KPIs over time.
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Analytics

Designing product insights to demonstrate good outcomes. Ability to reconcile customer outcomes vs risk appetite. Integration of external data points (e.g. use open banking data to identify where customers' money not working hard for them). Informed decision making based on research and information.

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Latest DORA-related news and commentary

Compliance management

Operational resilience: Exploring the implications of DORA.

5 mins read

Michael Howell, Research & Content Lead

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Operational resilience

Operational resilience: Where is global regulation heading?

6 mins read

Michael Howell, Research & Content Lead

Learn more

Upcoming and on-demand webinars on DORA

Information security and cyber brochure.

Safer, smarter information security, allowing you to better protect your organisation.

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Compliance brochure.

Find out how Protecht helps you to achieve compliance objectives, improve resilience and manage risk.

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Operational resilience brochure.

Ensure that your operational resilience and business continuity management processes are able to support your customers and meet your regulatory requirements.

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Vendor risk management brochure.

Find out how our vendor risk management solution allows you to manage vendor risk and avoid disruption.

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FAQ

These are some of the most common questions we receive from people around Protecht ERM and DORA. We have a wealth of additional resources available, so please get in touch if you don’t see your question answered here.

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What is DORA, and why is it important?

DORA is the Digital Operational Resilience Act, an EU regulation aimed at ensuring financial entities can withstand, recover from, and adapt to ICT-related disruptions. It is significant because it standardises ICT risk management, incident reporting, and operational resilience requirements across the EU financial sector.

DORA applies to a wide range of financial entities, including banks, investment firms, payment institutions, insurance companies, and ICT third-party service providers. It also indirectly impacts vendors through contractual obligations.

The five pillars are:

  • ICT risk management
  • ICT-related incident management, classification, and reporting
  • Digital operational resilience testing
  • ICT third-party risk management
  • Information sharing on cyber threats

DORA became applicable on January 17, 2025. Financial entities must now fully comply with its requirements.

 

Regulatory Technical Standards (RTS) and Implementation Technical Standards (ITS) are detailed rules issued under DORA to provide practical guidelines for compliance. They cover areas like incident reporting templates and resilience testing requirements.
Financial entities must implement a comprehensive ICT risk management framework that covers governance, risk identification, protection, detection, response, and recovery. It must align with broader enterprise risk management practices.

DORA requires financial entities to report major ICT incidents to relevant authorities within strict timeframes:

  • Initial notification within 4 hours
  • Intermediate report within 72 hours
  • Final report within one month
Entities must manage ICT third-party risks through due diligence, risk assessments, and contractual provisions. They must maintain a register of critical third parties and implement exit strategies for providers of critical services.
Entities must conduct regular, risk-based resilience testing of ICT systems, including vulnerability assessments, penetration testing, and scenario-based exercises. Testing must cover all critical functions and comply with independence requirements.
Yes, DORA encourages information sharing about cyber threats and intelligence between entities to improve collective operational resilience. Sharing must follow strict confidentiality and security guidelines.
Penalties for non-compliance vary by jurisdiction but may include fines, reputational damage, and heightened scrutiny by regulators.
DORA complements existing regulations like GDPR and PSD2 by focusing on operational resilience and ICT risk. It also aligns with international standards like ISO 27001 for information security management.
Enterprise risk management software solutions such as Protecht ERM are essential for automating compliance workflows, managing risks, tracking incidents, and integrating data for reporting and resilience testing. Centralised platforms can significantly reduce manual effort and improve efficiency.