Embedding the Consumer Duty – Essential Guide for Firms

The Clubhouse, St James's Square,  8 St James's Square, St. James's, London SW1Y 4JU

In recent years, the financial services sector around the world has come under increasing scrutiny around the way it deals with its customers. The UK FCA's Consumer Duty regime is another step in that process, following legislative changes in other jurisdictions.

In this in-person workshop, David Tattam, Chief Research and Content Officer at Protecht and Gary Lynam, Managing Director EMEA will look at the links between Consumer Duty and operational excellence and provide you with a clear, actionable framework that you can adopt to ensure compliance while driving business value.

Agenda Topics:

• Why is the Consumer Duty legislation required?
• Integrating Consumer Duty legislation into Compliance & Conduct culture:
       -Exploring: Customer Scenarios
       -Reflections: FCA Investigations & Case Studies
• Embedding effective operating models to support Day 2 Compliance:
      -System & Tooling: Testing, Monitoring & Reporting
      -Supporting the Consumer Duty Board attestation
• Protecht Customer Panel Q&A
  
  

Who will benefit? 

This training is aimed at: 

Senior executives and management teams steering their organisations through the complex terrain of UK financial regulations. 

• Senior executives and management teams steering their organisations through the complex terrain of UK financial regulations 
• Risk management professionals seeking to deepen their understanding of Consumer Duty and its practical application 
  
• Compliance officers dedicated to ensuring their firms not only meet but exceed regulatory standards 
• Product managers and development teams focused on creating financial products that truly serve consumer needs 
  

Sectors:

• Financial Services 
• FCA Regulated 
  
  

Spaces are limited, sign-up early to avoid disappointment