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Synchronise new and updated ServiceNow assets in Protecht.

By automating the synchronisation of ServiceNow assets into Protecht ERM, organisations gain real-time asset visibility, reduce administrative workload, and ensure data accuracy across IT and risk management teams.

This guide walks through the process of automating the synchronisation of new and updated assets from ServiceNow into Protecht ERM using Workato.

 

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Product tour contents

Import the Workato Recipe

  • Download the ServiceNow asset sync recipe from Protecht ERM Help
  • Import the recipe into Workato via Recipe Lifecycle Management

Retrieve the Asset Register ID from Protecht ERM

  • Locate the ISMS Assets and Applications Register ID in Register Designer
  • Determine whether email or username will be used for user lookup in ServiceNow

Connect Workato to Protecht ERM

  • Input the API user credentials (username and security token)
  • Use the Protecht ERM base URL to establish the connection

Connect Workato to ServiceNow

  • Enter the ServiceNow admin credentials and instance URL
  • Ensure access permissions align with asset synchronisation needs

Start the Workato Recipe

  • Enable automated syncing of ServiceNow asset records into Protecht ERM

Verify the Integration

  • Create a new asset in ServiceNow and confirm it appears in Protecht ERM
  • Modify an existing asset in ServiceNow (e.g. update the department or status)
  • Check for real-time updates in Protecht ERM and confirm the notification alert prompts users to refresh records before saving