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Thought leadership webinar

Beyond the deadline: Navigating the next phase of DORA, operational resilience and consumer duty in financial services.

On demand webinar

Financial services organisations must ensure they are not only meeting compliance deadlines but also preparing for long-term resilience. This webinar on the regulatory change agenda will help you understand how to achieve both of these goals:

  • Stay ahead of regulatory changes: Get insights into evolving compliance requirements, risk frameworks, and how new regulations (e.g., FCA, EBA) will impact your strategy.
  • Gain practical risk insights: Gain insights into risk management solutions and best practices for managing regulatory change with a risk-based approach to compliance.
  • Understand technology and automation in compliance: Explore how GRC automation replaces manual processes, streamlines regulatory management, and simplifies compliance.
  • Benchmark against industry peers: See how other companies manage regulatory changes and compare your compliance maturity.

 

Protecht customers Ian Thomas, Head of Non-Financial Risk at Pepper Money and Andrew Wilmot, Head of Operational Resilience Oversight at Blackhawk Network, will be joined by Moira Cronin, Lead DORA Partner at PwC, and Nicola Ball, Financial Services Advisory Director at BDO UK LLP for an expert discussion hosted by Gary Lynam, Managing Director, EMEA at Protecht.

 

Presenters

Andrew Wilmot

Head of Operational Resilience Oversight, GVS Prepaid (Europe) Limited, Blackhawk Network EMEA

Ian Thomas

Head of Non Financial Risk, Pepper Money UK

Moira Cronin

Lead DORA Partner, PwC

Nicola Ball

Financial Services Advisory Director , BDO UK LLP

Gary Lynam

Managing Director, EMEA, Protecht

"Regulatory deadlines are just the beginning—true resilience and governance require an ongoing commitment to data-driven insights, technology, and proactive risk management.”
Gary Lynam, Managing Director EMEA, Protecht

Key topics:

  • DORA: Future-proofing compliance through digitisation – Strategies for embedding technology to streamline reporting and oversight, managing third-party and ICT risk in line with DORA’s evolving expectations.
  • Operational resilience: The end of the transition period, what comes next? – Understanding the impact of March 2025 deadlines, how to embed resilience into everyday operations beyond regulatory requirements.
  • Consumer Duty: Enhancing board reporting with meaningful metrics – How to aggregate and analyse risk metrics for greater board engagement, aligning Consumer Duty obligations with broader risk management strategies.
  • Corporate Governance Code: Ensuring board oversight of operational risk controls – Key updates to the Code and what they mean for risk and compliance teams, the evolving role of governance in financial services firms.

What you will learn

  • How to move beyond compliance deadlines to build lasting resilience and governance
  • The role of technology in enabling continuous compliance and risk monitoring
  • How to create high-impact board reporting that drives strategic decision-making
  • Practical insights on integrating Consumer Duty, Operational Resilience, and DORA compliance into a unified risk framework

Who should attend

This webinar is designed for professionals in financial services involved in risk, compliance, and governance, including:

  • Chief risk officers (CROs) and risk managers navigating new regulatory expectations
  • Compliance professionals ensuring alignment with DORA, Consumer Duty, and governance requirements
  • Operational resilience leaders responsible for embedding resilience beyond 2025
  • Board members and senior executives seeking deeper insights into risk oversight and strategic risk reporting

About the presenters

Head of Operational Resilience Oversight, GVS Prepaid (Europe) Limited, Blackhawk Network EMEA

Andrew is a leading expert in fintech, reward technology, and digital transformation. With extensive experience in technology solutions for payment systems, channel incentives, and workplace wellbeing, he was awarded the Incentive Marketing Association Europe President's Award in 2020.

Head of Non Financial Risk, Pepper Money UK

Ian Thomas has a diverse work experience in the banking and finance industry. Ian has held various leadership roles focused on non-financial risk management and operational risk oversight. Ian has experience in enhancing risk reporting, coordinating risk insights through analytics, and developing risk tools. 

Lead DORA Partner, PwC

Moira Cronin is a Partner in PwC’s Digital Risk team focusing on technology and cyber risk and resilience, with experience in financial services, manufacturing and TMT (Technology, Media and Telecommunications).

Financial Services Advisory Director , BDO UK LLP

Nicola is focusing on regulatory and compliance issues. She supports Financial Services clients and her expertise is in handling regulatory changes and meeting regulatory requirements, especially those with a customer focus, such as the Consumer Duty of Care.

Managing Director, EMEA, Protecht

Gary Lynam has a strong track record delivering large scale and complex engagements across the financial services industry, specialising in risk and compliance solutions. He is a member of the Global Association of Risk Professionals and has a MSc in Finance and Capital Markets.