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Product demonstration webinar

Managing Consumer Duty outcomes with Protecht ERM and LexisNexis.

On demand webinar

The Consumer Duty sets a new benchmark for how firms engage with their consumers. It's a call to action, urging businesses to look beyond mere compliance.

Together with LexisNexis Regulatory Compliance, we’ll look at how we can continue to support a firm’s Consumer Duty obligations beyond submission of the first annual board report and cover essential topics related to conduct risk assessment, product governance, lifecycle management, and metrics, demonstrating how these elements support compliance with Consumer Duty.

Presenters

Matt Taylor

Senior Integration Consultant, Protecht

Nikita Munn

Product Specialist, LexisNexis Regulatory Compliance

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Key Topics Covered:

  • Conduct Risk Library: Overview of key conduct risk events and the Conduct Risk Group Scorecard.
  • Conduct Risk Assessment: How conduct risks are assessed and linked to customer impact incidents.
  • Product Governance and Risk Assessment: A high-level look at product governance, risk assessment, and the importance of a product risk dashboard.
  • Testing and Assurance: Demonstration of testing templates and dashboards, focusing on linking incidents and breaches to Consumer Duty obligations.
  • Obligations Management: Exploration of the Obligations Library, showing how Consumer Duty obligations are linked to products, policies, and tasks for Line 1 Users.
  • Metrics and Dashboards: Walkthrough of the Consumer Duty Dashboard, with a focus on filtering by the four key pillars, assessing vulnerabilities, and managing metrics through MyTasks.

This session will highlight how these tools and processes ensure compliance, enhance consumer outcomes, and build trust.



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About the presenters

Senior Integration Consultant, Protecht

Matthew Taylor is an experienced Senior Pre-Sales & Integration Consultant with a demonstrated history of working in the information services industry with a particular focus on Fraud/Risk & Compliance. 

Skilled in pre-sales, technical integration, RESTful APIs, client management, and sales. 

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Product Specialist, LexisNexis Regulatory Compliance

Nikita Munn is the Product Specialist for LexisNexis Regulatory Compliance and is a valued GRC advisor. With almost 10 years experience in providing risk and compliance solutions to protect organizations’ people, reputation, and bottom line.

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